Complaints Policy

Our Customer Services team can be contacted on 0371 384 0235. Charges will be applied at the standard landline rate (or similar) but other networks will vary depending on your service provider. You can also email or write to us at customerservicesuk@europcar.com; or 1 Great Central Square, Leicester, LE1 4JS. Our response resolution time frame is within 7 working days from the date of first recorded contact. If, after you have received our final resolution and you remain unhappy, you have the right to appeal to our trade association (“BVRLA”) details of which can be found under section 24.2.